Product Updates

Risk assessments gain draft-and-publish versions with history tied to approvals and distributions; form templates convert to checklists with AI; sites get dedicated reporting QR codes and clearer settings; uncategorised and untagged filters roll out product-wide, with bulk asset creation and QR PDF export also shipping.

Tickets can auto-move when linked work orders close; incident timelines gain document and risk-assessment review steps; flagged checklist lines become drafted issues or requests with AI; Risks adds an Insights area; asset definitions support Uniclass 2015; DfE surveys tighten taxonomy; the site switcher is searchable.

Assign assets to people with full chain-of-custody history; record access when sensitive personnel blocks are viewed; add access instructions to premises; and see condition survey data on location and asset detail pages.

Quizzes move into Training alongside new Calm courses and assessments; premises get access-instruction blocks with scan visibility and audit logging; list views gain inline metadata and a shortcut to create checklists from work orders.

Manage hazardous materials in Risks with QR codes and links to risk assessments and incidents; assess building condition with structured surveys in Premises; and set scan visibility for blocks in one clear step.

Issues, requests, and incidents can link to multiple locations and assets; documents get embeddable metadata and version history blocks; you can request approval without a template; and site-wide distribution lists show everything sent from documents, forms, and risk assessments.

Require photos before closing work orders or tickets, create assets in bulk with a three-step wizard, group the planned work timeline by category or location, import risk assessments from PDFs, and attach an image gallery to any work order.

Service desk tickets now move through a proper status workflow, default assignees land tickets in the right queue on creation, work schedules run on any interval, and you can reassign records directly from list views.

Raise service desk issues from a checklist step, save form progress through a closed browser tab, and set up an entire building's location hierarchy in one form.