What's New — Week of 27 April 2026

Work orders can automatically close service desk tickets

You can now configure a completion rule on any service desk issue or request so that when all linked work orders are closed, the ticket automatically transitions to a status of your choice — complete, resolved, on hold, or any other step in your workflow. This is set from the work orders section of a ticket, either when you create a new work order or when you attach an existing one.

For teams that use work orders to track the physical work behind a ticket, this removes the manual loop of going back to update the service desk once the job is done. The ticket follows the work.

Service desk ticket with work order completion rule configured

Document and risk assessment reviews in incident investigations

Incident investigation timelines now support two new step types: Review Document and Review Risk Assessment. When you add one of these steps, you select the relevant entity, enter your review comments, and record when the review was performed. The step appears in the timeline as a navigable link to that document or risk assessment.

Where you have permission to log reviews for the relevant module, the review is also recorded against the entity's own review history at the same time, so the incident record and the entity's compliance history stay in sync without a separate manual step.

Raise issues and requests from checklist steps using AI

When reviewing a completed work order, any flagged checklist steps can now be turned into service desk issues or requests without leaving the page. If you have a work order with many flagged steps to work through, you can handle them in one sitting: give the AI a brief line about what you found on each step, and it drafts the ticket from that, with the work order linked and any photos from that step already attached.

When something needs more detail, an Add More Details path sends you to the full report form with context pre-filled and the correct location or asset already selected. Drafts are saved for the session, so a half-finished description is restored if you navigate away and come back.

Risk assessment insights

A new Risks → Insights section has been added to the navigation, bringing the same analytics coverage to risk assessments that documents have had for a while. The dashboard shows assessment status, category breakdown, risk level distribution, and residual risk at a glance, alongside upcoming and overdue reviews. Distribution compliance tracking is also available at both individual assessment and group level.

Risks insights dashboard with status, breakdown, and review tracking

Uniclass 2015 classification on asset definitions

Asset definitions now support a Uniclass block, so you can attach a standardised Uniclass 2015 notation to a definition. You can type a notation directly and look it up, or use the new tree explorer to browse and drill into the Uniclass hierarchy. The notation and its full breadcrumb trail are stored on the definition once you save.

Uniclass 2015 notation lookup and tree explorer on an asset definition

Uniclass 2015 is the classification system used across UK construction and facilities management. Attaching notations to asset definitions supports structured reporting, filtering, and data exchange with BIM-aligned tools.

Also this week

Condition survey entries now enforce the DfE-standard element taxonomy in controlled mode: element, sub-element, and construction type fields use the fixed DfE-specified lists when a survey follows DfE requirements, with free-text input still available for non-DfE surveys.

The site switcher has been upgraded to a searchable combobox, making it easier to move around when an organisation has many sites.