What's New: Week of 15 June 2026

Three changes stand out this week: risk assessments rebuilt around flexible sections, a calmer way to handle notification email, and an optional triage step before service desk tickets enter the workflow.

Build risk assessments from sections

Until now, a risk assessment followed a fixed layout: one overview, one hazard list, one roll-up score. If you wanted separate registers for different areas, site photos alongside the narrative, or formal links to controlled documents, you worked around the structure or duplicated assessments.

Assessments are now built from sections you add, reorder, and edit in place. Rich text content blocks carry the narrative. You can add more than one matrix register, each with its own title, hazards, and score. A People & Groups section records owners, people at risk, and accountable parties assessment-wide or per hazard, with entries rolling up on the assessment page and copying when you draft, duplicate, or create from a template.

The section picker also adds Map sections (search, pin, optional label, included in PDF export), Image Gallery sections for site photos, Documents sections with live links to your published library (names and versions stay current without re-linking), Hazard Classifications with GHS pictograms, and Hazardous Materials sections that link to register records and reflect current descriptions and pictograms. Hazardous materials on the register itself now support multiple GHS classifications, with pictograms on list, detail, and scan views.

Each hazard also has its own detail page. Open a row from the assessment list to see description, scores, controls, comments, and follow actions on a stable link that survives republish and version changes. Exports and print output follow your section order throughout.

Draft risk assessment with multiple section types in a reorderable stack

Turn down notification email with Calm Mode

Notification email can pile up fast, especially on busy sites where inbox delivery already gives you the same information in the app.

Calm Mode is a four-step slider under Settings → Notifications: Off, Calm, Calmer, and Calmest. Each step suppresses more notification email while inbox items still arrive straight away. The daily Outstanding Items Summary always sends regardless of level. Organisation owners set a site default on the Defaults tab; members inherit it or choose a personal level that overrides until they return to inherit. The preference grid shows which kinds follow Calm Mode, and you can override individual notification types or reset back to the slider behaviour.

Calm Mode slider on the Notifications settings page with preference grid below

Triage incoming tickets before work starts

When someone reports an issue or request, it often lands straight in the working queue even when a manager still needs to decide whether it is valid, assignable, or worth pursuing.

Sites can now turn on Require Triage in Issue Reporting & Requests settings. New tickets arrive as Reported until a manager with triage permission Accepts them (moving to Open) or Declines with a reason (closing as Rejected). Managers submitting through report forms can use Manager Mode to skip triage and set details up front when they already know the ticket is valid. The service desk inbox pins reported tickets with a needs-triage indicator, and the mobile inbox shows triage and working sections on smaller screens too.