Catch every issue the moment it's spotted.

The people on your sites see problems first, a fault, a hazard, something that needs doing. Issue Reporting & Requests gives them a simple way to raise it the instant they notice, against the right place, then helps you triage and route it so the right job reaches the right person fast.

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Features

From spotted to sorted, without the back-and-forth

Most issues get reported by a quick word in passing, a text, or an email that sits unread until it's too late, and half the detail is missing by the time anyone acts. Issue Reporting & Requests turns that into a single, structured intake: raised in seconds, understood quickly, and routed to the right place by rules you control. Here's what's inside.

Raise an issue in seconds

Give everyone on site a fast, low-friction way to report a problem or request the moment they spot it. Submissions capture what's wrong and where, so nothing depends on someone remembering to mention it later. The easier it is to raise, the more you actually hear about, before small problems become big ones.

  • Simple intake for issues and requests
  • Captures what's wrong and where, up front
  • Raise one by email, forward a report and it lands as an issue
  • Convert between an issue, a request and an incident as you learn more
Issue and request submission form with location and detail fields

Scan to report against the right place

A QR code on a location or asset lets anyone open it and raise an issue against exactly the right place, first time. It runs in the browser with no app to install and no login to chase, so a contractor or member of staff can report a fault on the spot. Every submission lands attached to the correct location or asset, with no guesswork about where it belongs.

  • Scan a QR on any site, area or asset
  • Issue attached to the exact place automatically
  • Runs in the browser, no app and no login to chase
  • No more "which boiler did you mean?"
Scanning a QR code on mobile to raise an issue against the right locationScanning a QR code on mobile to raise an issue against the right location

AI triage suggestions

AI reads each submission as it comes in and pre-populates triage suggestions, what it looks like, how urgent it might be, where it likely belongs. A person stays in control and confirms the call, so you get the speed of a head start without handing over the decision. Triage that used to take a back-and-forth happens in a glance.

  • AI analyses every submission on arrival
  • Triage details suggested, not imposed
  • A human always reviews and confirms
  • Faster triage without losing oversight
Issue submission with AI-suggested triage details for review

Rules-based routing

Decide once how different issues should be handled, and let your workflow rules send each one to the right person or team automatically. Routing runs on rules you define, not guesswork, so it's predictable and consistent every time. The right job reaches the right place without anyone playing traffic controller.

  • Routing driven by rules you control
  • Consistent, predictable handling every time
  • The right person or team notified automatically
  • No manual sorting or forwarding
Workflow routing rules configuration for issue handling

Track through to resolution

Every issue carries its own status from raised to resolved, so nothing quietly stalls. You can see what's open, what's in hand and what's done, with the full submission and its history in one place. When something's closed out, the record of what happened stays put.

  • A clear status on every issue
  • See what's open, in progress and resolved
  • Full history kept against each submission
  • Nothing falls through the cracks
Issue list showing open, in progress and resolved statuses

Issues that raise and close themselves

Because issues are wired into the rest of the platform, they don't always need a person to start or finish them. A failed step on an inspection checklist can raise an issue automatically, so a problem found during a routine check turns into tracked work without anyone re-typing it. And when the work order linked to an issue is completed, the issue can close itself, no chasing the loop shut by hand.

  • A failed checklist step can raise an issue automatically
  • An issue can close itself when its linked work order completes
  • Fewer dropped balls between checks, issues and work
  • The loop closes without manual follow-up
An issue raised from a failed checklist step, closing automatically when its work order completes

The platform

One platform, three connected layers

Because everything shares one system, a report doesn't just sit in an inbox, it goes where the work happens. Issues land against the exact records in Premises & Asset Management, and a confirmed issue can turn into a job in Maintenance & Scheduling without re-keying, so reporting a problem and fixing it are part of the same flow rather than two disconnected steps.

THE PHYSICAL LAYER

Operate

Is the building safe and running? Locations, assets, planned work and on-the-ground issues.

Premises & Asset Management
Maintenance & Scheduling
Issue Reporting & Requests

THE COMPLIANCE LAYER

Govern

Can you prove you're compliant? Documents, risks, and the proof that people have seen them.

Documents & Policies
Risk Assessments & Hazards
Distribution & Reviews

THE PEOPLE LAYER

Manage

Is everyone safe, and are you capturing what matters? Training, incidents and forms.

People & Training
Incidents & Accident Management
Flexible Forms

Free readiness check

Could you prove it tomorrow?

Most teams only find the gaps when someone asks. This finds them first: a readiness score, your biggest gaps, and a plan for each, in about three minutes.

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Ready to hear about problems while they're still small?

Try Today, or book a demo. Be ready the moment someone asks.

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CalmCompliance dashboard showing issue reporting and requests