What's New: Week of 8 June 2026

This week focused on making everyday workflows easier to reach: help when you need it, bulk premises work in one obvious place, and richer submissions when people reply by email.

Help and support without leaving the app

Previously, getting help often meant opening a separate chat window or following a link out of CalmCompliance to read a guide. That broke your flow when you were halfway through onboarding or trying to finish a task.

There's now a Support button in the sidebar that opens in-app help. Browse articles and guides from where you already are. Onboarding tasks link through to the same help library when a guide exists for that step, so the context you need sits next to the work you're doing. If a link points somewhere we haven't mapped yet, it still opens in a new tab as before.

Support button in the sidebar with the in-app help panel open

Bulk import and export in Premises settings

If you wanted to export your premises register or run a bulk import from a spreadsheet, those options lived on Options alongside general site configuration. Fine if you knew where to look, easy to miss if you only needed the data workflows.

Premises settings now has a dedicated Import & Export tab. Register export and bulk import sit there, separate from everyday site options. Options stays focused on configuration, and the spreadsheet workflows are easier to find when you're setting up or refreshing your estate data.

Premises settings Import & Export tab with register export and bulk import options

Send photos when you email in a ticket

People often reply to Service Desk emails with a photo of the fault, the spill, or the access problem. Until now, those images did not attach to the ticket, so you lost context that arrived in the same message.

When someone emails an issue, request, or incident to your site's inbound address, photo attachments now add to the ticket automatically. Images that fall below minimum size or resolution are skipped without blocking the rest of the submission. Email replies are also more reliable when message services change the casing of recipient addresses, so a valid reply is less likely to bounce back as unrecognised.