School Unexpected and Unexplained Absence Response Record
- Version
- v1
- Updated
- 1 October 2026
- Audience
- Staff in maintained and academy primary and secondary schools in England responsible for attendance, safeguarding, pastoral support, or responding to unexpected and unexplained pupil absence.
- Jurisdiction
- england
Blank fields · read-only preview
Record scope
Use this record for a pupil on the school roll whose absence is unexpected and unexplained. Record prompt enquiries, information obtained, safeguarding considerations, contact attempts, decisions, escalation and referrals. If there is reason to believe the pupil is in immediate danger or at risk of harm, follow the school’s safeguarding procedures and record any referral to children’s social care and, where appropriate, the police.
Pupil and absence details
Pupil name
RequiredEnter the pupil’s full name.
Written response
Pupil is on the school roll
RequiredConfirm before proceeding with this record.
- Tick when complete
Year group or class
RequiredRecord the pupil’s current year group, form or class.
Written response
Date of absence
RequiredEnter the date on which the unexpected and unexplained absence occurred.
- Day
- Month
- Year
Expected arrival time
Record the expected arrival time, if known.
For example, 08:45
Time absence was identified
RequiredRecord when the absence was identified and the response began.
For example, 09:05
How was the absence identified?
RequiredSelect all relevant circumstances known when the record was opened.
Choose all that apply
- Pupil not present at registration
- Pupil had not arrived by the expected time
- Pupil left unexpectedly
- Other unexpected absence circumstance
- Other
If other, please specify
Information known at the start of the response
RequiredRecord relevant facts available before or during the initial enquiry.
Written response
Enquiries to establish whereabouts
Enquiry actions completed
RequiredSelect every action completed and record the outcome in the notes field.
Choose all that apply
- Checked attendance, registration or other relevant school records
- Checked relevant school locations
- Attempted contact with parent or carer
- Attempted contact with an emergency contact
- Attempted contact with the pupil
- Spoke with relevant school staff
- Other enquiry action
- Other
If other, please specify
Number of enquiry or contact attempts
RequiredCount all attempts made as part of the response, including unsuccessful attempts.
Number
Minimum: 1 · Maximum: 1000
Enquiry and contact log
RequiredFor each attempt, record the date, time, method, person or service contacted, result and any next action. Include unsuccessful attempts and messages left.
Written response
Information obtained about the pupil’s whereabouts
RequiredRecord what was reported or established, distinguishing confirmed information from unverified information.
Written response
Safeguarding assessment and response
Does the information give reason to believe the pupil is in immediate danger or at risk of harm?
RequiredIf yes, follow the school’s safeguarding procedures without delay and complete the relevant escalation and referral fields below.
Choose one
- Yes
- No
- Unclear or insufficient information
Safeguarding concerns or protective factors identified
RequiredRecord relevant concerns, indicators, vulnerabilities, protective factors and the basis for the assessment. Do not include speculation as fact.
Written response
Designated safeguarding lead or safeguarding lead contacted
RequiredRecord whether the appropriate safeguarding lead was contacted and the date and time of contact.
- Tick when complete
Safeguarding lead contact details and advice
Record the safeguarding lead’s name or role, time contacted, advice given and actions agreed.
Written response
Escalation and referrals
Escalation or referral action taken
RequiredSelect all actions taken. If immediate danger or risk of harm is suspected, record the referral to children’s social care and, where appropriate, the police, in line with safeguarding procedures.
Choose all that apply
- Continued school enquiries
- Escalated to a senior school leader
- Referred to children’s social care
- Contacted or referred to the police
- Contacted another agency or service
- No escalation or referral made at this stage
- Other
If other, please specify
Date of referral or escalation
Complete if any escalation or referral was made.
- Day
- Month
- Year
Time of referral or escalation
Complete if any escalation or referral was made.
For example, 09:30
Referral or escalation details
RequiredIf a referral or contact was made, record the service contacted, reference or incident number if provided, person spoken to, information shared, advice received and agreed follow-up. If no referral was made, explain the decision.
Written response
Parent or carer contact
Parent or carer contact outcome
RequiredSelect the outcome of contact attempts with the parent or carer.
Choose all that apply
- Contacted and pupil whereabouts or safety confirmed
- Contacted and information provided for follow-up
- No answer
- Message left or written contact sent
- Contact details unavailable or not working
- Not yet attempted
- Other outcome
- Other
If other, please specify
Information provided by or shared with parent or carer
Record relevant information, explanations, welfare information and any agreed actions. Record only information necessary for this response.
Written response
Outcome and follow-up
Current status of the absence response
RequiredSelect the status at the time this record is completed or updated.
Choose one
- Pupil located and safety confirmed
- Pupil returned to school
- Pupil not located
- Response ongoing
- Referred for external or safeguarding follow-up
- Other status
- Other
If other, please specify
Follow-up actions and responsible person
RequiredRecord actions still required, who is responsible, any deadline and how completion will be checked.
Written response
Record completed by
RequiredEnter the name and role of the person completing this record.
Written response
Record completion date
RequiredEnter the date this record was completed or updated.
- Day
- Month
- Year
Review or next update date
Enter the date by which the response should be reviewed or updated, if further action remains outstanding.
- Day
- Month
- Year
