Attendance report data issue and DfE escalation record

Enter the name of the school affected by the report issue.

Select the phase that applies to the affected school.

Select the school type that applies.

Enter the name or description of the attendance summary report affected by the issue.

State the reporting period covered by the affected report, for example, autumn term 2025 or September to December 2025.

Describe what appears to be wrong, including the affected figures, groups, dates or records where relevant. Do not include unnecessary personal data.

Record the checks completed to investigate the problem, including relevant dates, systems or reports reviewed and the people or teams involved where appropriate.

Describe any comparison with source attendance records, another report or another reporting period, and record the result. If no comparison was possible, explain why.

Describe which report results may be affected and the extent of the suspected impact, if known.

Select the current status. The DfE customer help portal is the route identified for reporting issues with attendance summary report data.

Complete this field if the issue has been submitted. Leave blank if it has not been submitted.

Enter the case reference provided by the DfE customer help portal, if one was received.

Record any confirmation, response summary or next steps received from the DfE customer help portal. Leave blank if none has been received.

Enter the role, team or named contact responsible for maintaining this record.

Enter the date on which the issue or escalation should next be reviewed.

Select the status of this internal record.

Tick this box only after checking that the record contains no unnecessary personal data.

• Tick when complete