Week of 23 March 2026

Require photos before closing a work order or ticket

You can now make completion photos mandatory. Enable it for issues, requests, or work orders and staff must upload at least one photo before marking the item resolved or complete. CalmCompliance tags those photos as Completion Evidence in the image gallery, separating them from other attachments when you're reviewing the record or running an audit.

The setting is per site and per record type. You can require photos on work orders without changing how service desk tickets close, or limit it to specific workflows. For organisations managing contractor work, regulatory sign-offs, or physical tasks that need to be on record, it enforces the standard without depending on people remembering to follow it.

Completion photo requirement enabled on a work order, with the upload prompt shown before close

A smarter way to add assets, including in bulk

Adding assets used to mean filling out a single form with all the details upfront. The new creation flow is a three-step wizard: choose whether you're creating a new asset type or using an existing one, add the name and location, then attach warranty or insurance blocks if relevant. Each step shows only what applies to what you're creating.

For bulk setup, add up to 100 assets in one operation, each with its own name and location. The form suggests names based on the location you've chosen, which helps when you're creating similar assets across multiple areas, so you can equip a new site or catalog a room full of equipment in minutes rather than enter each record individually.

The planned work timeline now groups by what matters to you

The planned work timeline shows scheduled maintenance across your site. You can now control how it's organised: group by category, by location, by asset type, or by individual asset. Collapse groups to focus on a section, or use the toggle to hide inactive schedules and see only what's running.

Rows now show assigned individuals as avatars and teams as team icons; priority flags have tooltips. For sites running many active schedules, the grouping options change how fast you can read the board.

Planned work timeline grouped by location with collapsed groups and avatar row display

Import a risk assessment from an existing PDF

You can now import existing risk assessments. Upload a PDF and CalmCompliance extracts the risk data: hazards, likelihood, severity, and control measures. The extracted risks appear for review before anything is created, so you can correct or remove items before confirming.

For organisations migrating to CalmCompliance or teams that receive assessments from third parties, uploading replaces re-entering everything by hand. The feature handles a range of PDF formats and layouts; more structured documents produce cleaner extractions.

Work orders now have an image gallery

Work orders now have their own image gallery. Upload photos from the work order, view the full gallery, and remove anything that doesn't belong. Each image shows a source badge, so if a photo came from a linked service desk ticket, that context stays visible.

Linking a work order to an existing issue or request gives you the option to copy the ticket's images across at the same time. The original submission often includes fault photos or inspection images the reporter uploaded, and this brings them into the work order without copying them separately.