Log what happened, follow it through, prove you acted.

When something goes wrong, what you do next matters as much as what happened. Incidents & Accident Management lets you capture an incident the moment it occurs, record it against the people and places involved, and manage the follow-up all the way through to resolution.

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Features

From the moment it happens to fully resolved

Incidents reported on paper or in a quick message lose detail fast, stall without follow-up, and leave you scrambling if anyone later asks what you did about it. Incidents & Accident Management gives you purpose-built capture for accidents and incidents, ties each one to the people and places involved, and tracks the follow-up through to a documented close. Here's what's inside.

Purpose-built incident capture

Record accidents and incidents using capture designed for exactly that, so the right detail is gathered while it's still fresh. Because it's built for the job rather than squeezed into a generic form, nothing important gets missed at the point it matters most. Reporting is quick enough that incidents actually get logged, not left.

  • Capture designed specifically for incidents and accidents
  • The right detail gathered at the scene
  • Quick to log while it's fresh
  • Built for the job, not a generic form
Purpose-built incident capture flow for logging accidents and incidents

Recorded against people and places

Every incident is tied to the people involved and the location it happened at, so it sits in context rather than as a standalone report. Look at an incident and you know exactly who was there and where it happened. The full context travels with the record.

  • Linked to the people involved
  • Tied to the location it happened at
  • Linked to who was there and where it happened
  • Context that stays with the incident
Incident detail showing people and location linked to the record

Follow-up through to resolution

Manage each incident from first report to final close, with a clear status the whole way through. Nothing stalls in limbo, because you can see what's open, what's being dealt with and what's done. The process is visible end to end, so follow-up is something you can rely on rather than hope for.

  • A clear status from report to resolved
  • See what's open, in progress and closed
  • Follow-up managed, not forgotten
  • Visible end to end
Incident list showing status and workflow from open to resolved

Actions and outcomes

Capture what was done in response, so the steps you took to put things right and stop them recurring are recorded alongside the incident. The actions and their outcomes sit with the case, building a picture of how you handle things rather than just what went wrong. Lessons stay attached to the event that prompted them.

  • Record the actions taken in response
  • Outcomes kept with the incident
  • Show how things were put right
  • Help prevent the same thing twice
Incident detail showing actions taken and outcomes recorded

Capture injuries on a body map

When someone's hurt, record exactly where on a medical body map, so an injury is logged the same way every time rather than described in loose words. Medical details sit on the incident alongside the rest of the account, giving first aiders and investigators a clear, consistent picture of what happened to whom. The detail that matters for an accident book or an insurer is captured at the point of care.

  • Mark injuries on a medical body map
  • Consistent injury detail every time
  • Medical updates kept with the incident
  • Ready for the accident book or an insurer
Incident record showing a medical body map for capturing where an injury occurred

More ways to get an incident logged

Make reporting effortless so incidents actually reach you. Anyone can scan a QR code to open an incident report against the right place, with no app and no login, and incidents can even arrive straight from an inbound email. Whichever way it comes in, it lands as a structured record in the same place, so nothing is lost to a text message or a forgotten conversation.

  • Report an incident by scanning a QR code
  • No app to install, no login needed
  • Incidents created straight from inbound email
  • However it arrives, it lands as one structured record
Reporting an incident by scanning a QR code or by inbound email

A defensible record on demand

Because every incident, action and outcome is captured as you go, the full account is ready the moment an investigator, insurer or regulator asks. Instead of reconstructing events under pressure, you draw the record straight from the system. This is the difference between hoping you logged it and being able to show exactly what happened and what you did.

  • A complete account of each incident
  • Actions and outcomes documented as you go
  • Evidence ready without reconstruction
  • Show what happened and how you responded
Complete incident record ready for investigators, insurers or regulators

The platform

One platform, three connected layers

Because everything shares one system, an incident isn't an island. It's recorded against the people in People & Training and the locations in Premises & Asset Management, so it's recorded against the people and locations involved and the full context stays with the record.

THE PHYSICAL LAYER

Operate

Is the building safe and running? Locations, assets, planned work and on-the-ground issues.

Premises & Asset Management
Maintenance & Scheduling
Issue Reporting & Requests

THE COMPLIANCE LAYER

Govern

Can you prove you're compliant? Documents, risks, and the proof that people have seen them.

Documents & Policies
Risk Assessments & Hazards
Distribution & Reviews

THE PEOPLE LAYER

Manage

Is everyone safe, and are you capturing what matters? Training, incidents and forms.

People & Training
Incidents & Accident Management
Flexible Forms

Free readiness check

Could you prove it tomorrow?

Most teams only find the gaps when someone asks. This finds them first: a readiness score, your biggest gaps, and a plan for each, in about three minutes.

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Ready to handle incidents properly, start to finish?

Try Today, or book a demo. Be ready the moment someone asks.

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CalmCompliance dashboard showing incidents and accident management